Privacy Policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA

pursuant to article 13 of Legislative Decree no. 196 of 06.30.2003 (Document updated to 04/07/2015) We wish to inform the User that Legislative Decree no. 196 of 30 June 2003 ("Code regarding the protection of personal data") guarantees that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the interested party, with particular reference to confidentiality, personal identity and the right to the protection of personal data. We therefore point out that "Personal data" means, pursuant to the aforementioned Legislative Decree 196/2003, those that we will absolutely need to detect in order to process the User's requests, for the supply of services, products and any other kind of request, and those spontaneously provided bearing in mind for some data there is no obligation to provide them. The management methods of the site are also described here with reference to the processing of personal data of users who consult it and who have access to the reserved area. This information is also provided pursuant to art. 13 of Legislative Decree no. 196/2003 – Code regarding the protection of personal data to those who interact with the company's web services, accessible electronically at the site address found in point 1 Data Controller.

This information is provided only for sites referring to the company (see point 1 Data Controller) and not for other websites that may be consulted by the User via links. The information is inspired by the Recommendation n. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by art. 29 of directive no. 95/46/EC, adopted on 17 May 2001 to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purpose of the connection.

1 – OWNER OF THE TREATMENT
 
Following consultation of this site, data relating to identified or identifiable persons may be processed. Pursuant to (Article 7 of Legislative Decree No. 196/2003) you have the right to be able to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case , for legitimate reasons, to their treatment by contacting the Data Controller whose references are those indicated below:

Grace Suites Sorrento di Graziella Cosenza

Address: Via Luigi De Maio 14 - 80067 Sorrento (NA)
Phone: +39 3316360843
Email: gracesuitessorrento@gmail.com
P.iva: 10523551219

2 – NATURE OF THE DATA PROCESSED (navigation data)

The computer systems and software procedures used to operate the e-commerce platform of this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is collected to be associated with the User who decides to register in the reserved area and who voluntarily decides to use this method to use the services, products and any other kind of request that the Data Controller is able to offer. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are canceled immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this eventuality, the data on web contacts do not currently persist for more than seven days. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

3 – PURPOSE OF THE TREATMENT

The treatments connected to the web services of this site take place at the aforementioned office of the Data Controller, at the office identified by the website manager and are only handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated. The personal data provided by users who request the sending of material regarding the requested service (or even of an informative nature only) are used for the sole purpose of performing the service, sending products and any other kind of request that the Data Controller of the treatment is able to offer and are communicated to third parties only if necessary and if involved and functional to the fulfillment of what is requested by the User. The collection and processing of the User's personal data will take place in compliance with the general principles of necessity, correctness, relevance and non-excess and in particular the data processing will take place for:
a) answer questions and provide the information requested by the User;
b) assistance request activities (ticketing) with authenticated access via login and password sent to the customer after opening a commercial relationship with the company;
c) entry of requests for assistance via the switchboard or directly from the customer via the website;
d) publication of offers in a reserved area with authenticated access by the User via login and password
e) to contact the User about the services provided by our company
f) allow the User to access, by registering and creating his own User profile, the reserved area for the provision of services, products and any other kind of request and the subsequent and autonomous management of his User profile from the control panel ;
g) the "NEWSLETTER" service to which the User has the right to subscribe. If the personal data provided by users has been provided by subscribing to the aforementioned service, the same will be used for the sole purpose of sending the newsletter and will not be disclosed to third parties.
h) the necessary and indispensable processing of an operational, managerial, accounting and other nature, in particular some data will be used for registrations and communications required by law;
i) checks on the degree of customer satisfaction with regard to the services produced and any other kind of request, through personal or telephone interviews;
j) subject to the express consent of the User, also for purposes functional to commercial/promotional activities such as commercial communications, sales, sending of advertising material or for carrying out market research.

4 – DATA PROVIDED VOLUNTARILY BY THE USER

The explicit and voluntary choice by the User to access the private area of this site involves the subsequent acquisition of authentication credentials which will allow the User to be recognized, continue browsing and access services, products and any other kind of your request that we are able to satisfy.

5 – COOKIES

Information on Cookies
Cookies are text information, contained in very small text files, which the website transmits to the navigation software of the device (PC, smartphone, tablet or other device) used by the visitor, with the aim of memorizing data useful for making the use of the site more efficiently. A cookie usually contains the name of the issuing domain, its duration, a random number and some other value. Our site, like almost all the others, also uses cookies for various specific purposes, all aimed at improving your browsing experience. Cookies are placed in the "cookie" folder of your browser and can be both temporary session, i.e. they remain in the folder until the end of the browsing session on our site, and persistent, i.e. they remain for a longer time (some even 2 years). Both types can be safely eliminated by the user by acting on the appropriate command provided by the navigation program in use.
Our cookies do not carry any personal data and for this reason, when they are used to quantify statistics on site visitors, the operation takes place in an aggregated and absolutely anonymous manner. We also use cookies to remember your computer on return visits to our site, to personalize and make reading the content of our web pages more efficient. The cookies on our site do not pose any danger to the user's device/browser.

In particular, we use the following types of cookies:

Technical cookies

They are necessary for the correct functioning of the various pages of the site. They include both persistent cookies and session cookies. In their absence, the site, or some portions of it, may not function properly and the browsing experience will certainly not respond to the design of the site itself.

Analytical cookies

They are used to collect information on site navigation. They are used for statistical analyzes and for actions to improve and simplify functionality and also for monitoring correct operation. They collect information anonymously on user activity on the site, on how to arrive and on the pages visited. The Company uses the Google Analytics service of the company Google, Inc. for the preparation of statistics on the use of the site. For this purpose, Google Analytics uses cookies that do not store personal data. The information that can be obtained from these cookies (including IP addresses) is transmitted to Google and stored on the company's servers. Google in turn provides us with statistical data in aggregate form and never linked to the identity of users, through reports and other IT services. Google guarantees not to transfer this information to third parties unless required by law or in the event that they are subjects who manage this data on behalf of Google. In any case, Google declares in its information that it does not associate IP addresses with any other data held.
To consult the privacy policy of the company Google, relating to the Google Analytics service, you can visit the website http://www.google.com/intl/en/analytics/privacyoverview.html

Third party cookies

Our site also contains third-party cookies, i.e. from other sites and contained in various elements hosted on our pages (social network icons that allow visitors to interact with it, images, videos, etc.). These cookies come from the domains of the sites that offer the functions present on the site, therefore they are not entered or read by the company. Third parties may use the collected data for their own purposes. For more information on these cookies and how they are used by each of the third parties, you can consult the pages dedicated to the privacy policy of each individual organization. For example:

Facebook https://www.facebook.com/about/privacy/; .

Google AdWords cookies

Our site also uses AdWords and Google Analytics Remarketing Lists services for Display Network advertisers. The company and Google use both their own cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to update, optimize and display advertisements based on your past visits to our site. This means that Google or other sites will also display company promotional material on other sites you visit on the Internet. You can choose not to be included in Google Analytics data for the Display Network, including Adwords, and to opt out of personalized ads on the Google Display Network by visiting Google's "Manage Ad Preferences" page. To give website visitors more choices about how Google Analytics collects data, Google has developed a Google Analytics Opt-out Browser Add-on that allows users to opt out of Google Analytics programs. by Google.

How to disable cookies

However, if you do not wish to receive cookies, you can use the functions provided by your browser to block or warn you of their reception. However, we inform you that in this case some sections of our site may not work properly or may not be available during the visit.
To disable the use of the different types of cookies, you need to select the specific setting, present on your browser, which allows you to refuse them or delete them at the end of each session. These are the links to the pages containing information on how to disable cookies for the most popular browsers:

– Internet Explorer: http://windows.microsoft.com/it-IT/windows7/Block-enable-or-allow-cookies
– Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=it-IT&answer=95647&p=cpn_cookies
– Mozilla Firefox: http://support.mozilla.org/it/kb/Bloccare%20i%20cookie?redirectlocale=en-US&redirectslug=Blocking+cookies
– Apple Safari: http://support.apple.com/it-it/HT1677

It is possible to disable only Google Analytics cookies, using the opt-out add-on provided free of charge by Google for the main navigation programs.
If you wish, you can easily delete the cookies from the relative folder of your browser, using the specific instructions of the program itself.

6 – PROVISION OF DATA

Apart from that specified for navigation data, the User is free to provide the necessary personal data:

a) registration in the reserved area (mandatory) which involves the automatic acquisition of data, such as: • time, date, pages viewed and permanence on the site; • IP protocol and internet domain; • search engine (if applicable) through which access to the site occurred; • User's operating system and browser type.
b) to the processing of personal data for the purposes referred to in point 3 above
c) (not mandatory) Failure to provide the data referred to in point a) may make it impossible to authenticate in the reserved area.

7 – PROCESSING METHODS

The personal data being processed will be processed manually and/or electronically and will be stored in special paper and/or electronic archives in full corporate availability. The paper and electronic documentation will be correctly maintained and protected by us for as long as necessary for processing using appropriate security measures, in order to minimize the risk of destruction or loss, unauthorized access or processing that does not comply with the purposes of the collection.

8 – FIELD OF KNOWLEDGE OF THE PROCESSED DATA

The data collected and processed may be:
a) used anonymously for statistical purposes;
b) made available to the Data Controller's Collaborators, as Managers or Appointees;
c) communicated to natural or legal third parties or public administrations, only if involved and functional to the performance of the services requested of us, and in general, to all those public and private subjects to whom the communication is necessary for the correct fulfillment of the purposes indicated in the point 2;
d) transferred to another Data Controller (as independent Data Controller) for treatments carried out externally, for the aspects that may concern them and according to the methods established by law;
e) communicated to commercial partners, only in case of prior and express consent of the User. Personal data will not be disclosed and will be destroyed when we no longer need or are required to keep them.

9 – RIGHTS OF INTERESTED PARTIES

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003). Pursuant to the same article, one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing. All rights pursuant to art. 7 of Legislative Decree no. 196/2003 are exercised with a request made without formalities to the Data Controller - whose references can be consulted in point 1 above - also through a person in charge, to whom suitable feedback is provided without delay. Considering that the state of improvement of the automatic control mechanisms does not currently make them free from errors and malfunctions, it should be noted that this document may be subject to updates.